Jetonga has proven strengths and experience in developing, implementing, and improving business processes at the team, department and division level within healthcare management. She possesses eight years of management and leadership experience. She is also a certified professional coder since May 2005 and has seven years of claims/coding experience. In addition, Jetonga has several years of experience in medical coding and billing, electronic medical records (EMR) instruction and has undergone ICD-10-CM and ICD-10 PCS training. She possesses seven years of both traditional and online teaching experience, in which she has taught a variety of claims billing and payment courses, medical coding as well as other courses that relate to health information technology and health information management. Jetonga is proficient in ICD-9-CM, ICD-10-CM, CPT, and HCPCS coding, HCC coding, DRG assignment and reimbursement concepts. In addition to teaching with various universities and colleges, she also does course development work for psychology and health care courses.
Prior to working as an educator, Jetonga worked as a supervisor with a major health insurance company. Additionally, prior to working for the health insurance company, she worked as a member service representative and teller for a credit union in NC. She obtained this job while being a full time student at the University of North Carolina at Chapel Hill. Upon graduating from UNC Chapel Hill, she earned a Bachelor of Arts in Psychology and Afro-American Studies. After leaving the credit union, she started working for health insurance company and pursued a dual master’s degree from Pfeiffer University. Jetonga received her MBA and MHA degree in 2004, and a Master’s of Science in Industrial and Organizational Psychology from the University of Phoenix in 2013. She is currently pursuing her Ph.D. in I-O Psychology from the University of Phoenix, expected completion 2016. With the wide variety of experience and education earned, Jetonga Keel is a dynamic and innovative education professional.